A more recent edition of NAICS is available.
2017 Edition

national industry 561422

Telemarketing Bureaus and Other Contact Centers

Overview

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications for others via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting clients' products or services, (2) taking orders for clients, (3) soliciting contributions for a client, and (4) providing information or assistance regarding a client's products or services. These establishments do not own the product or provide the services they are representing on behalf of clients.

The immediate parent of national industry 561422 is international industry 56142: Telephone Call Centers

2017 NAICS Edition Cross References

  • Answering telephone calls and relaying messages to clients--are classified in U.S. Industry 561421, Telephone Answering Services;
  • Organizing and conducting fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in U.S. Industry 561499, All Other Business Support Services; and
  • Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.

Sub-Descriptions

  1. 561422 - Customer service call centers
  2. 561422 - Floral wire services (i.e., telemarketing services)
  3. 561422 - On-line customer service centers
  4. 561422 - Order-taking for clients over the Internet
  5. 561422 - Telemarketing bureaus
  6. 561422 - Telemarketing services on a contract or fee basis
  7. 561422 - Telephone call centers
  8. 561422 - Telephone solicitation services on a contract or fee basis
  9. 561422 - Wire services (i.e., telemarketing services), floral

History

The NAICS editions in which this code was present are indicated below. In the event that a code was changed from the prior edition the equivalent value in that edition is provided for reference.

Edition Existed Equivalent Value
2002 561422
2007 561422
2012 561422
2017 561422
2022 561422

Standard Industrial Classification (SIC) Mappings

  1. 5961 - Catalog and Mail-Order Houses
  2. 7389 - Business Services, Not Elsewhere Classified

Insurance Industry Mappings

The US Property and Casualty Insurance Industry may use the following classification descriptions which might encompass national industry 561422, Telemarketing Bureaus and Other Contact Centers:

  1. administrative and support and waste management and remediation service
  2. administrative and support service
  3. business service not otherwise classified
  4. business support service
  5. call center operation except debt collection
  6. catalog and mail order house
  7. catalog or premium coupon redemption store
  8. catalog or premium coupon redemption store retail
  9. direct selling organization mail order house
  10. electronic auction
  11. electronic shopping
  12. electronic shopping and mail order house
  13. mail order house
  14. mail order house cheese
  15. mail order house clothing man
  16. mail order house clothing woman
  17. mail order house direct selling organization
  18. mail order house fruit
  19. mail order house including internet sale
  20. mail order house not otherwise classified
  21. mail order house retail
  22. mail order house retail only
  23. mercantile not otherwise classified
  24. nonstore retailer
  25. retail store not otherwise classified
  26. retail trade
  27. sale and service organization
  28. sale or service organization
  29. showroom salesperson ny
  30. store catalog or premium coupon redemption store cgl
  31. store mail order house
  32. store no food or drink not otherwise classified nfp
  33. store not otherwise classified no food or drink
  34. store retail
  35. store retail not otherwise classified
  36. store retail store not otherwise classified including service of food not restaurant
  37. store retail store not otherwise classified no service of food
  38. telemarketer
  39. telemarketing
  40. telemarketing and answering service
  41. telemarketing and research service
  42. telemarketing bureau
  43. telemarketing bureau and other contact center
  44. telemarketing bureau and other contact center naic
  45. telemarketing firm
  46. telemarketing office
  47. telemarketing service
  48. telephone answering service or telemarketing
  49. telephone call center
  50. telephone sale exclusively

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